At Kahuna, we have chosen a non-traditional approach to business. We have fewer but self-directed and highly effective personnel who utilize "Intrapreneurial Thinking" to foster individual creativity and team collaboration. We reward the behaviors and attitudes that produce the results we seek. Our mission is to create an intense feeling of ownership and empowerment among members of our team, then effectively develop our staff to act with confidence regardless of the situation.
While remaining within both legal and ethical bounds and tempered by prudence and sound judgment, we challenge all assumptions, pursue all methods, push all boundaries and create new rules to ultimately Achieve Our Goals!
Individuals who desire to be managed, are more focused on complaining than seeking solutions, and are uncomfortable being in the dual role of providing leadership and being led are not a good fit for our unique environment. We adhere to a philosophy of Communicate, Train, Follow Up and Accountability. Only those who are self-directed and can subordinate themselves to the greater good of the team in order to provide our clients with the best service possible will thrive within our organization.
To apply for employment, please complete our Online Application, which includes an Applicant Questionnaire and uploading your current resume.
Current Openings: 1
The Helpdesk Coordinator provides leverage to the Kahuna ATM Service Team by performing a variety of duties ranging from fielding inbound service phone calls for automated teller machines, to managing all aspects of equipment and part ordering, and supporting the initiatives of the Business Development Team and Operations Team.
- Assist clients with troubleshooting ATM related technical support issues via telephone support
- Process all orders from company’s commerce websites including creation, tracking, reporting, and billing
- Coordinate accurate pricing maintenance and updates for all products and services
- Log tickets, tasks and calls consistently utilizing outlined systems
- Coordinate all shipping and receiving
- Assist clients with technical support issues via field service support as needed under the direction of Senior Technician
- Perform basic component repair work in-house as needed under the direction of Senior Technician
- Perform on-site surveys and assist business development team to on-board new clients
- Coordinate follow-up on trouble tickets, dispatches, and RMAs
- Assistance with general building maintenance and upkeep
- Other duties as assigned
- Solution-focused, personable, energetic and detail-oriented
- Excellent documentation skills
- Proven troubleshooting skills
- Ability to lift up to 75 lbs
- Valid driver’s license
- Excellent oral and written communication skills
- Proficient in Microsoft Office (Outlook, Excel and Word)
- Positive disposition and customer service skills
- Self-starter with “can do” attitude
- Must maintain 97% attendance adherence of regular scheduled hours
Business Development Through Leverage,
Value and Partnership!
